AOL Wants You Dead Or Alive

You would think being dead would get you out of your AOL account. Not so, apparently, unless you can be a ghost in their machine and possess a customer service rep. The daughter of woman killed in a car accident tells Consumerist.com that an AOL rep requested her dead mother call in and cancel herself. "I told them that if they could reach her that they should let me know how they did it," writes Brenda on the Gawker Media-run several websites giving tips on canceling subscriptions. It is unclear why it is still an obstacle to cancel an AOL subscription, especially after the agreement with NY required the company to abandon its minimum quotas for customer retention bonuses. However 800,000 members in the first quarter added their cancellations to the millions that have dropped the service over the past few years, so it's seemingly not impossible. "Inexcusably poor customer service" was just one reason PC World named America Online as the here.") Drag this to your Bookmarks. Add to document.write("Del.icio.us") Yahoo My Web