In my years of retail work, I’ve encountered tough guys, wicked old ladies, and thousands of screaming children. Yet the scariest creatures are often the mothers of those children, and Steve Ballmer may have seen a hint of that when one woman confronted him over Windows Vista.
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That’s not to imply that Yvonne Genovese, a Gartner analyst, was out of line. She used humor to her advantage, and generally voiced what hundreds of other people have said on
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Ballmer Gets Earful From Vista Mom
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