Yesterday I wrote a brief post about customer relationship issues and Dell and how an influential US blogger had vented his spleen on his blog detailing his negative experiences with the PC maker. I noticed a trackback ping to that post from another blogger who's waging a war in a blog on car maker Discovery 3 SUV. In his post, he says: [...] To date I haven't had a response from Land Rover's PR Manager or their PR company Harrison Cowley. I wonder if its because they don't understand Blogs or maybe its just arrogance and they don't care about what their customers are saying. So what's this about? In a Disgusted of Tunbridge Wells? No, that's probably the wrong demographic from another age. Maybe bring it up-to-date to Pissed Off from Preston? Or could it be a stunt by the PR agency, customer relationship issues and Dell NevilleHobson.com blog which focuses on business communication and technology.
Neville is currentlly the VP of New Marketing at NevilleHobson.com
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