One of the sessions at the
I tore a page (an admittedly clumsy page, but if you don't try you can't improve...) from the
- Context is key. - Is there a "certification" process? That is, if an individual has invested the time and energy to be "certified" in a particular domain, does that individual obtain more advanced privileges in the community with respect to contribution? - Contribution privileges may be granted with increased reputation in the community The group also brainstormed a number of different ways customers and service professionals within the organization could collaborate online. These methods included: - Comments (both visible internal to the organization as well as externally) - Forums - Integration across multiple support mechanisms (e.g. integrating forums and the knowledge base) - Search - Recognition and attribution contributing to the reputation of a customer in the system - Differing levels of "spidering" of content could encompass internal, partner or Rest of World sources of information - Not losing sight of the fact that the best material will likely be outside the firewall -- realize that external monitoring is ultimately critical to success
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Consortium Summit - Open Space
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