Disclosure and transparency: Its PR 101

Our little PR corner of the blogosphere is Wal-Mart/Edelman blogger outreach campaign stemming from a Wal-Mart and how they are reaching out to bloggers as part of a corporate reputation repair campaign and "feeding them exclusive nuggets of news, suggesting topics for postings and even inviting them to visit its corporate headquarters," to quote from the NYT story. The leading protagonist in this campaign is Wal-Mart's PR agency, Constantin Bastura has an excellent summary of many PR-related issues surrounding this story. And do take a look at my own post about this yesterday, I believe the concept of this campaign being conducted by Edelman is a great example of how any company can embrace the blogosphere with the new activity of blogger relations to build relationships with people who may have influence in the connections they have with others who read what they post on their blogs. It's illustrative of good business thinking by both Wal-Mart and Edelman. That's where the good news almost ends as far as I'm concerned. The focus of my post yesterday was to do with disclosure and transparency. Rather, lack of. Clearly my view that Edleman had exercised neither in their comments to that post - 22 so far including my own responses - most of which disagree with that view, some quite strongly. Having read all those comments again as well as much of the blog commentary out there, I'm steadfast in my view. If anything, that view is even clearer and stronger than it was yesterday. Let me disconnect my opinion from Edleman and Wal-Mart specifically and re-state it as two generic points as part of the advice I would give concerning credibility, real and perceived, to any client or PR agency who is contemplating outreach to any constituent group whether that group is bloggers, journalists, employees, investors, whoever.

1. Full and clear disclosure of who you are and who you work for is paramount at the very outset of your contact. If you make that contact by email and assume that a brief email signature containing an abbreviated name of your company or agency is enough, or that those you are reaching out to will Google you or guess such things from the email signature, this illustrates a lack of respect (among other things) for those you are making contact with. Which leads to the second point. 2. Respect those you are reaching out to by assuming they will not know who you are or who you work for unless you tell them, directly, clearly and unequivocally. If you work for a PR agency, you would do this by stating upfront in your outreach that you are contacting the person in your professional capacity as a representative of X company who is your client. Whether your particular approach in making contact is informal, folksy or formal, by email, phone or face-to-face, doesn't really matter - that's a point of style and individuality in how you determine the effectiveness of your approach. What does matter is that you make a full disclosure at the outset, thus enabling your contact to make a determination whether he or she wants to be part of a relationship with you. Or not. It aids your credibility in the eyes (perception) of your contact. It helps establish a foundation for trust.

• Be candid about what you want from the blogger. Make sure you disclose your relationship with your organization at the outset.
• While your pitch should be personal, don't be over-familiar. While you probably learned a lot about the blogger from reading the blog, the blogger knows nothing about you. A blogger could easily resent this faux intimacy.
• Don't mass-pitch bloggers. You may send the same press release to a list of mainstream media correspondents, but each contact with a blogger should be unique, tailored to the interests and approaches of the blog.
The full 14-point list is on pages 81-83 of the book. In the comments to my post yesterday, DiggThis | NevilleHobson.com blog which focuses on business communication and technology.

Neville is currentlly the VP of New Marketing at NevilleHobson.com