E-Government Sites Stagnant

Satisfaction with federal government Web sites rose slightly in the fourth quarter of 2006. According to the American customer satisfaction Index or ACSI out of 87 federal Web sites measured the total increase in satisfaction was .3 percent for a score of 73.9 on ACSI's 100-point scale. The rate of increase has stagnated and is about the same for the fourth quarter of 2005. After three years of continuous increases, over the past year the aggregate e-government satisfaction score has changed by just a half point. Satisfaction is a major factor in obtaining widespread use of e-government Web sites. "Standards, compliance and security are all good things, but a scorecard based only on these components is missing the citizens' perception of the Web experience," said Larry Freed, CEO of Del.icio.us | Digg | Reddit | Furl Mike is a staff writer for Murdok for the latest ebusiness news.