Early last year, eBay inflicted some damaging policy changes that sent many sellers running for the hills. Now, they apparently are changing the rules to remove negative comments left by customers towards the sellers. A couple months ago I reports:
The move to change the Feedback policy was prompted by numerous requests made by the cross-border sellers who received negative comments from customers while there wasn’t actual fault with the merchants. Now eBay will be removing feedback if: the listing meets the Customs Requirements and/or the seller receives a negative or neutral Feedback comment, which references customs delays or customs fees. Merchants in turn are obliged to advise the buyers that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
There was also a lot of frustration about eBay's payment policy. Many were enraged by the favoritism showed to eBay-owned PayPal. eBay will reportedly now be adding PayMate as acceptable methods of payment starting in February.
eBay users have been quite What do you think?
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