A game of word association would have to go on for quite some time before most people would put "Google Apps" and "Gmail" together with "outage." The two services recently took a partial tumble, though, and the experience has left some of the affected users less than happy.
What makes this event more important than, say, a Twitter failure, is not only the real utility of Google Apps and Gmail, but the fact that a few affected users had paid for the services. The Premier Edition of Google Apps costs $50 per user account per year.
The complaints that came about as a result can be seen in a thread within the Google Apps Discussion Group. Although "Mark," a Google Apps Advisor, kept in touch with the group, a great deal of frustration is evident in some corners as the outage stretched to about 15 hours (yesterday afternoon through this morning) in length.
And here's a bit of irony for you:
The resumption of service did not appear to correspond with any upgrades, in case you were wondering.
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