Google's Matt Cutts answered a user question about how the company handles spam complaints in the
Google takes spam reports into account for future versions of its algorithms. Cutts says they look at these to determine how they should tackle certain things.
Whenever Google's looking at spam complaints they're trying to take manual action on, Cutts says they think about how they can best use their resources, and one of the ways to do that is to look at the complaints about the sites that would most affect users. "That's one of the ways we look at spam complaints," he says.
How Google Looks at Spam Complaints
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