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Maslow and Branding: Esteem

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Yesterday we looked at Slashdot, where you earn karma for smart participation in the forums. You can see in the k length/cup size, value as a human being, or a score in a video game. It does not determine your worth as a Slashdot reader. It does not cure cancer or grant you a seat on the secret spaceship that will be traveling to Mars when the Krulls return to destroy the planet in 2012. Karma fluctuates dramatically as users post, moderate, and meta-moderate. Don't let it bother you. It's just a number in the database."Interesting; they're trying to emphasize that karma doesn't matter. Clearly it does... it's a foundational human need. Despite their huge success, they may do even better if they reinstate numbers instead of labels. It's all about earning recognition.

  • Amazon's plogs (personalized weblogs) and recommendations are good examples of how to deliver Esteem using technology instead of people. They're so good it's almost creepy. I visited Amazon yesterday and was greeted with "Jennifer's Plog" that included a long post written by Elizabeth Kostova, author of Mantra Brand Communication. She has extensive experience in brand/marketing strategy, market/customer research, integrated marketing communications and channel support. Jennifer also writes the

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