Microsoft Calls Up CRM 3.0

The new version skips from CRM 1.2 to 3.0 and will be available to current users at the end of 2005. In the beginning, there was Salesforce.com, and a lot of CRM customers moved from Siebel's client/server model to the hosted solution. And open source has had its impact, as some companies wanting CRM in-house SugarCRM. But will CRM customers find an option with the look and feel of the ubiquitous Microsoft Office and Outlook products an even more appealing prospect? With the latest release announced at Tech Ed Europe and the Worldwide Partner Conference in the US, Microsoft is banking on familiarity breeding market penetration. The new here