The customer who says "I don't like that" is loathed by companies everywhere. Their ideal customer says "I don't like that," explains why, and offers a reasonable suggestion, instead. Microsoft is trying to bring users possessing this mindset to an experimental search engine called U Rank.
Questionable spelling aside, U Rank's name pretty well illustrates its main feature. Users have the option of reordering, adding, or deleting search results, and can write notes as well. Through the use of a Windows Live ID, all of these changes get saved between sessions. Both Google and Yahoo have been down this path.
Don't expect to see these social and DIY abilities made defaults on Live Search anytime soon, but Microsoft may at least expand the experiment at some point. Don't be surprised if users' reordered U Rank results are made part of some minor update, too.
In the meantime, if you're the type of person who doesn't write a 10-page essay every time a business messes up, use U Rank at your own risk.
"There is, for example, no way to move a search result from the second search page to the first, and the interface for dragging and dropping items sometimes doesn't work well."
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