Microsoft Raises The Bar(n) For Hugh

Last Friday, Hugh posted on gapingvoid that he was having After a lot of discussion, but no action, customer does it, not the vendor.)

"Could somebody from Redmond [I know a few of you will be reading this] please help me get my wifi working? I spent FOUR HOURS last week at the software place trying to get this fixed and it's still taking the piss. I. Am. Not. A. Happy. Camper. You want to thrill customers? Fine; you can start by thrilling me. Let's see if it's more than just talk. You guys like to make a big deal about the power of blogs to connect with customers, and transform your image and busines model. Again, fine, let's see if it's more than just talk. Your move."

On March 6th, they did. edgeio searched for customer issues and bubbled them out into the open so they could been identified and resolved by a community? I think the swarming/barn raising model of support is going to be increasingly prevalent. Del.icio.us") | Yahoo! My Web Technorati: Christopher Carfi, CEO and co-founder of Cerado, looks at sales, marketing, and the business experience from the customers point of view. He currently is focused on understanding how emerging social technologies such as blogs, wikis, and social networking are enabling the creation of new types of customer-driven communities. He is the author of the

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