Customer satisfaction has proven to be one of Apple's strong points, as
Apple did release an update on Tuesday, addressing connection issues, although according to Marin Perez of InformationWeek, the Technology enthusiasts are happy to just sit back and watch. "If nothing else, we might learn from the suit where exactly the phone's problems lie, and that might be worth the ride, even if it takes a long time to get there," writes Matt Buchanan at Gizmodo.
However, the average consumer, who, like Smith, rushed out to buy the phone, probably does not have such a nonchalant attitude. If more people come forward, Apple might have a hefty fee to pay. The negative publicity for the phone is not going to be too great for sales either.
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