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Online Cruise Buyers Want Offline Help

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Online Cruise Buyers Want Offline Help

Online travel companies say that potential travelers looking to book a cruise are more comfortable talking to human sales people than just purchasing costly trips on the Internet.

The chief executives of Priceline CEO Jeff Boyd

"Consumers tend to be more reluctant to basically shop online and plop down 1,500 bucks without talking to a human and getting an assurance that yes, this is a nice ship."

Both Priceline and Expedia list customer service phone numbers for people who need more information on cruise bookings.

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