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Ontario E-Commerce Nightmare

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maOn a popular gift shop site -- it boasts that it's one of only 50 of 62,000 rated businesses that earned the BizRate circle of excellence -- I came across this doozy: "We regret that our site is not specifically designed to accommodate shipping to Canada, but we are happy to ship your [site name] purchases to Canada. Please follow these steps:

  • Select "Canadian" shipping for your shipping option.
  • Please fill in the complete information of the destination address in the available fields provided. Include city, region, postal codes, country and any other relevant information.
  • In the field for "state", select "AK" and enter "10000" for the zip code. Make sure all relevant information is in the other fields.
  • Please be aware that you are responsible for any customs or duties." I think what they mean is: "we ship to Canada, but our web design company screwed us and we're too scared/cheap/lazy to fix the website." Update: I just called to place my order. No luck here, either! I was told that these folks can't take any credit card issued outside of the US. The way to order is to send a certified check or money order... Man, if you're big enough to have staff taking calls from 8 a.m. to 1 a.m., then surely... you can take somebody's Amex even from an incredibly high risk zone like, um, Toronto. Couldn't I just Paypal it to somebody? Page Zero Media, a marketing consultancy which focuses on maximizing clients' paid search marketing campaigns.

    In 1999 Andrew co-founded

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