PeopleSoft CRM Targets Comm & Financial

Oracle unveiled the latest version of its CRM software this week, the PeopleSoft Enterprise Customer Relationship Management 9. The enhancements come as part of Oracle's "Applications Unlimited" program, adding features aimed at attracting the financial and communications industry sectors. The company says that the move to Internet Protocol (IP) services and 3G data networks has built a need for communications service providers to be more flexible in how they handle their customer and order management processes. The PeopleSoft offering aims to help lower the cost of service and time to market for new products. Among the offerings is also support for wireless markets, mobile number portability, and lost or stolen wireless handsets. Adding to Oracle provided this list of enhancements for integration and reporting: Expanded Web Services -- 19 new web service enabled transactions with over 70 service operations for easier integration with third party applications and plug into standards-based business processes Oracle XML Publisher has been integrated specifically with PeopleSoft Enterprise CRM 9 for improved performance for generating documents, scalability; ability to create correspondence letter templates and real-time merge capabilities and preview of correspondence management. Oracle BPEL Process Manager integrates Oracle BPEL Process Manager for a standards based business process management tool for organizations to quickly and cost effectively deploy new solutions and business processes across heterogeneous systems; and Oracle Database 10g and Oracle Application Server 10g Certification