Many of you know that I spent the last few years at ibm.com, focusing in large measure on personalization. Eight years ago, when we first started looking at personalization, Amazon was the only Web site doing it successfully, but times have really changed. I realized how much has changed last week while travelling in Canada.
I was sitting in the Trudeau airport in Montreal, watching as several flights home were cancelled due to bad weather. But I was connected wirelessly and trying to knock a few items off my to-do list while sitting around. My wife had installed a great backup solution from
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