Salesforce.com Outage Length Questioned

What Salesforce CEO Marc Benioff characterized as a "minor" 30-minute outage has drawn criticism from some customers who experienced much longer disturbances. "It reminds me of the circumstances attendant on the death of Van Jansen, in Utrecht, in the year '34....There is nothing new under the sun. It has all been done before." -- Sherlock Holmes laments repetitive crimes in 19th Century England, A Study in Scarlet The problems experienced by Salesforce.com customers during a recent outage have turned to frustration, which they have been venting online. ZDNet blogged further about the situation, and his request for more disclosure from Salesforce: As a public (or private) company, salesforce.com should be transparent-providing specifics-about any reliability issues. If it was a 30-minute or several hour outage, what was the cause and how will it be addressed in the future? Is it related to the rollout of the Winter '06 releases? Did some users experience a more lengthy outage than 30 minutes as some customers suggest? Why the discrepancy? Although modern web-based services hate the "here.") Drag this to your Bookmarks. Add to document.write("Del.icio.us") | Yahoo My Web David Utter is a staff writer for Murdok covering technology and business.