Will the Real CM Please Stand Up?

Of all the forms of traditional and new media marketing, blogs continue to evolve as the global exchange for sharing ideas, opinions and interpretations across all industries. So much so, that yet another old online strategy is being dolled up as a new trend, extending the original practice of participation from traditional forums into the blogosophere.

Some call it conversational marketing or community marketing, as rooted in the almighty Web 2.0 bible
According to the author, "The key to CM is that a client organization is supposed to relinquish control. So the question is: what does a manager manage in a system sans management? That's where the real genius comes in. If you can't manage it, you can't measure it, i.e. you can't measure me; and if you can't measure me and are still paying me a lot of money, well trust me it must be good. If you're the head of an agency, you're seeing big green dollar signs right about now and feeling a little woozyyour ship has finally come in!"

The simple answer from my standpoint is yes. No apologies. No explanations. Yes, PR, as a whole, is too stupid to engage at this level, and more importantly, at any level that requires believable engagement. The problem though, isn't any thing new however. The truth of the matter is that PR has done a great job shooting arrows into the air from the back lines while other pioneering marketers ran out into the battlefield to test their skill and learn from the engagement.

For far too long PR has operated behind a wall, spamming media with generic emails and press releases, without taking the time to understand why their news matters to the community they're hitting. And now with the tools to reach the community directly at their fingertips, many will fail, while a few smart, immersed, and passionate professionals will converse transparently. But perhaps at that point, they're no longer just another PR person, they could in theory, graduate to something much more important and influential.

But, it's not just about PR, it's about any company looking to jump into the conversation. Some have even hired community managers to track the related discussions to have them participate as new opportunities arise. Others start the dialogue through their own blogs. But comment marketing requires a no BS approach to prevent peers from banishing you in disgrace. It requires knowledge, understanding, the ability to listen, and most importantly, the experience to provide an unquestionable comment that is either informative, insightful, helpful, intellectually disruptive, or undoubtedly witty.

Why? Because there are risks.and the stakes are high. This is YOUR reputation. This is your company's brand. Respect the communities you engage in and they will respect you. The cost of entry is participation and information. The cost of failure, is well, not only embarrassing, but could spark a sharp decline in sales and brand credibility.

Deb Schultz had a Comments

Bookmark Murdok: FutureWorks PR, an award-winning PR and Social Media agency founded in 1999. FW PR bridges the communications gap between companies and their customers, and between products and their specific benefits for their target markets. Solis blogs at PR2.0,