WisperTEL Selects CommPartners as Vendor of VoIP Services

Vendor Selection and Strategic Partnership

CommPartners, a long‑standing provider of Voice over Internet Protocol (VoIP) solutions, has secured a key role as the wholesale VoIP vendor for WisperTEL, a Colorado‑based Wireless Internet Service Provider (WISP). WisperTEL has grown steadily over the past years, offering high‑speed internet across five counties in the state and serving a customer base that now exceeds 1,700 broadband subscribers. The partnership signals WisperTEL’s ambition to expand its service portfolio beyond pure data delivery, turning its network into a platform for integrated voice communications.

The decision to work with CommPartners was driven by several practical factors. First, CommPartners brings a nationwide VoIP backbone that reaches every major city in the country, ensuring that WisperTEL’s new voice service will have the same quality and reliability that its data customers already expect. Second, the onboarding timeline presented by CommPartners is far quicker than building an in‑house VoIP stack from scratch. The WISP’s leadership team was able to estimate a full rollout within a single quarter, a pace that matched WisperTEL’s own aggressive growth plans. Finally, the expertise that CommPartners brings in aligning VoIP technology with existing network infrastructure was critical; the WISP’s engineering team cited CommPartners’ clear guidance on network planning and customer endpoint configuration as a major advantage.

Barry Pier, founder and chief executive officer of WisperTEL, explained the value of the partnership in a recent interview: “We chose to work with CommPartners because of their nationwide network, the shortened time‑to‑market they could offer us, and their superior understanding and implementation of IP technology. They really streamlined and simplified the launch process, and convinced us of the huge benefits of ‘buying’ VoIP over ‘building’ it ourselves.” Pier’s remarks highlight the confidence that WisperTEL has in CommPartners’ ability to deliver a ready‑made solution that fits neatly into the company’s existing operations.

CommPartners offers a full suite of VoIP facilitation services that are tailored to the needs of service providers. These include Subscriber Endpoint Control, which allows WisperTEL to manage the user’s device settings; Connectivity to the Public Switched Telephone Network (PSTN) for traditional dial‑tone access; Long Distance services with a flat rate; and Subscriber Management tools that provide billing and account support. WisperTEL will adopt the complete turnkey solution at this stage and plans to add specialized Small Office/Home Office (SO/HO) features down the line, such as personalized fax, 800 numbers, and auto‑attendant services. The gradual rollout will let the WISP gauge customer response and adjust the offering without overcommitting resources.

Dave Clark, co‑founder and chief executive officer of CommPartners, echoed WisperTEL’s enthusiasm. “WisperTEL’s selection of CommPartners validates our fundamental premise for existence. There is a great need on the part of small service providers for quality VoIP facilitation services. We are saving WisperTEL time and money, while simultaneously enhancing their revenues. We are excited to have been selected by WisperTEL, one of the more successful WISP’s nationwide, and will put forth every effort to make their launch a success.”

The partnership has already moved into action. WisperTEL launched a “soft” pre‑registration campaign, inviting current broadband customers to sign up for the upcoming voice service. Early adopters will be able to test the new platform and provide feedback before the official go‑live date. WisperTEL intends to launch the full service on September 15, 2004, giving the company a clear timeline to align marketing, technical support, and billing systems.

Upcoming Voice Service Launch and Pricing

The new offering, named wisperTEL‑E‑phone, is designed to appeal to the WISP’s existing customer base while opening a new revenue stream. Subscribers will receive unlimited local calling across Colorado, and the package will come with a suite of features that modern users expect: voicemail, Caller ID, and Call Waiting. All of this will be available for a flat monthly fee of $19.95. By bundling voice and data services into a single plan, WisperTEL creates a compelling reason for its broadband customers to remain loyal and for potential new customers to choose the WISP over competitors.

In addition to local services, wisperTEL‑E‑phone will support nationwide long‑distance calls at a competitive rate of three cents per minute. This pricing model is deliberately simple, avoiding complex per‑minute tariffs that can confuse customers. The flat rate also allows WisperTEL to forecast revenue more accurately, which is essential for the company’s financial planning and for negotiating wholesale rates with the larger VoIP providers in its supply chain.

Beyond basic voice features, WisperTEL plans to roll out a set of value‑added services that will further differentiate the product. These include fax capabilities over IP, allowing users to send and receive paper‑style documents electronically; dedicated 800 numbers for local and business branding; and an auto‑attendant system that lets customers set up custom greetings and call routing options. By providing these options, WisperTEL can target small business customers who need a full office phone system without the overhead of traditional PSTN lines.

WisperTEL’s move into voice services reflects a broader trend among WISPs that seek to diversify their offerings. Many providers are now treating their broadband network as a platform for a broader array of digital services, from cloud storage to internet of things (IoT) connectivity. The addition of a turnkey VoIP solution allows WisperTEL to compete in markets that previously required more capital investment, such as the provision of telephone lines and customer support desks.

With the soft launch already underway, subscribers who have signed up will begin testing the system in the coming weeks. WisperTEL plans to gather user feedback, fine‑tune network configurations, and resolve any support issues before the full rollout on September 15. By the time the service goes live, the company will have a mature product that combines reliable voice quality, straightforward pricing, and a suite of useful features - all built on a national VoIP infrastructure that delivers performance across the United States.