"These issues lasted until about 1:00PM PT when, despite slow performance, transactions began going through at a much higher rate. By 6:00 PM PT things were back to normal and the performance of our systems was at 100%."
Small business customers commenting on Riley's post were not happy with the lack of disclosure over what happened, nor Yahoo's failure to publicize a workaround related to the checkout process that other merchants happened upon on a support forum.
Some noted the rollout of a new cross-selling feature before Thanksgiving, and suggested it was responsible for the problems as traffic began to arrive at merchant sites. Another noted sites using an older checkout process had no downtime issues.
"This outage cost us big time in terms of money, our time and customer goodwill," Craig Clark said in the comments.
As bad as this outage was, at least it did not happen later in December, when shoppers do a lot more buying. Cyber Monday, for all of its hype, is a marketing term created a couple of years ago. Merchants should see more business, barring any more outages, in the days closer to Christmas.
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