Last week, Yahoo! announced an overhaul to their Yahoo! Local service where improvements would harness the voice of their millions of user reviews, ratings and other consumer generated content to bolster the value of the service and give local businesses a real chance of search exposure.
We've speculated in our own research that local search services such as Google Maps, Yahoo! Local and MSN Local, rely on factors such as reviews and listings on other local sites to determine their local rankings. Now Yahoo! have openly acknowledged that their new overhaul includes a revised algorithm which will use the valuable contributions of users to influence their results.
According to the
Not only will the new enhancements rely on user reviews to help determine which local businesses are best and accordingly rank higher (a debate they are happy to let their users decide), but they've also rolled some additional features that will make it easier for users to contribute to the debate and make the local search experience more interactive. The key new features as outlined on the post are: So as the local search juggernaut continues to gather momentum, developments such as this latest overhaul by Yahoo! mean that small businesses with a local focus need to jump aboard and start building their online local profiles. It now means encouraging customers to contribute reviews to help them build a reputation.
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